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Gig and Courier Background Check Support

You’re in the right place for background check support related to gig and courier roles.

Gig and Courier Guidance

For most people, having your background checked doesn’t happen often. Watch our short video to learn why you’ve been asked for a background check and what the screening process will involve.

Gig and Courier FAQs

Browse frequently asked questions sorted by where you are in the screening process.

Yes, if you have been invited to complete a new background check then you will have to submit your information again for this specific request.

We require accurate information to be provided in order to process your background check. If we do not receive correct information, we may be unable to complete your background check. If you think you may have given any incorrect information, please reach out to us via the contact form below.

To reset your password, you’ll need to select ‘Forgot my Password?” on the login page. You’ll then be prompted for your email address for next steps. Please check your junk or spam folders if you haven’t received an email shortly after submitting.

Unfortunately, Sterling is not able to do this.

Please ignore this email if one of the relevant documents has been submitted.

For help with this, please reach out to the company you are applying to.

Sterling does not typically charge candidates for our background screening or identity services. In instances where payment is required from candidates for a service, candidates will be made aware up front before commencing the background screening check.

If we require any missing information, we will contact you directly, so please keep an eye out for any requests via the email account you used when you signed up. Alternatively, you can review the status of your background check here.

No. Sterling is never responsible for making a hiring decision. We simply provide the information we find to our clients for them to determine eligibility for employment.

Please login using the email and password you used to sign up for Sterling: https://workforce.sterlingdirect.com/Login#/

You will be informed by the company requesting the check when your background check has been completed.

Your background check will take approximately 10-12 days to complete.

This process is explained in detail within the barcode email you have received along with the required documents for the role.

Payment may be required for some checks. Where this is the case, the payment may be made at the Post Office.

Some checks will require document verification at the Post Office. Finding a participating branch is easy. Please visit https://www.postoffice.co.uk/branch-finder and choose the service ‘In Branch Verification Service’.

Upon request, an individual will be informed of the existence, use, and disclosure of his or her personal information and shall be given access to that information, except where it is not permitted by law. Should Sterling receive a request relating to a background check conducted on behalf of a client, Sterling, as a data processor, will notify the client (the data controller) and seek direction on how to handle the request. For full details regarding access to personal information, please see our privacy statement. To contact us with questions relating to your personal data, please email privacy@sterlingcheck.com.

How Can We Help?

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Have a question that we haven’t answered here or need additional help with your background check?

Please use the form to connect with us.